At Luka Friesen, we aim to ensure that your order arrives safely and in a timely manner. Once your order has been placed, you’ll receive a confirmation email, followed by tracking information once your package has shipped.
Orders are typically processed and shipped within a few business days. If your order includes a preorder item, it will ship within the timeframe stated at checkout. We’ll contact you by email with any updates or changes regarding your preorder.
Please note that we are not responsible for any international duties, taxes, or fees that may apply to your order. These charges are determined by your country’s customs department and are the responsibility of the customer. We recommend checking with your local customs office for details before placing an international order.
We are also not responsible for any lost, stolen, or damaged packages once an order has been shipped and tracking information has been provided. If your package experiences an issue during transit, please contact the shipping carrier directly to file a claim or locate your order.
If you experience a quality issue with your garment, please reach out to us directly. Each piece is made with care and attention, and we’re happy to assist in resolving any concerns related to product quality.
For any questions or support regarding your order, please contact us here.
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